Refund policy

If a product shipped from Games Unlimited is found to be damaged or defective inside an intact package, we are happy to reach out to the manufacturer of the product on the customer’s behalf and make the situation right for our customer. Depending on circumstances, we may be able to ship a replacement, or the manufacturer may drop ship replacements for the damaged part(s) or a full replacement directly to the customer. Other solutions may be found, depending on the circumstances and the needs of the customer.

While we take care to package games securely, minor cosmetic damage to game boxes can occasionally occur during shipping. Small corner dents, creases, scuffs, or other imperfections that do not affect the contents or playability of the game are not considered grounds for a free return or replacement. If a game arrives with significant damage to the box or contents as a result of our packaging, please contact us with photos so we can determine an appropriate resolution.

If, for any reason, the customer needs to return one or more items from an order, we will offer a refund for the price of the unopened product(s) if returned within 30 days. If the return requires shipping it is the responsibility of the customer to ship the item back to us. We retain the right to retain any shipping fees incurred in shipping the item to the customer.

Note that any products marked USED are exempt from this policy. While the staff of Games Unlimited make cursory inspections of USED games we do not guarantee their completeness. All shipped USED game sales are final and nonrefundable.